M&M Pest Control

Great service and very professional!

Man S.

3/31/2012

Great service and very professional!

Service was Very Prompt and Professional

Christian V.

3/20/2012

Called in for termite issues, service was very prompt and professional.

Ask for Ray, he is very helpful with your questions and concerns.

Worth every penny, and they weren’t overpriced.

Edna C.

3/1/2012

They are the comfort & calm when you are probably panicking the most. They are inquisitive, informative, helpful, empathetic, caring…you name it. At the same time extremely thorough and professional. Worth every penny, and they weren’t overpriced.

What can I say, other than thank you

Ershad Z.

1/7/2012

What can I say, other than thank you.  M & M helped me and my building get rid of mice.  Now we can sleep with no more scathing sounds from the little intruders.   God bless!  It has been 2 months of quiet, and counting…

Will keep them for future bug invasions

Peter A.

12/7/2011

After discovering termites in my home, I knew it was time to get rid of those buggers. I got a free estimate at Terminex and another estimate at M & M Pest Control. Both companies had different techniques to getting rid of termites, but after weighing the data, I felt that M & M was the way to go.

Based in lower manhattan, they service most if not all NYC boroughs. Their service was accommodating and friendly. Even after the treatment, they followed up with me to make sure everything went well, which was greatly appreciated.

Will keep them for future bug invasions.

By far the most professional exterminator

Jeffrey N.

12/5/2011

This place was by far the most professional exterminator in the neighborhood. They offered to take take a look at small bug I found in my apartment – free of charge.  It turned out to be just a innocuous beetle rather than something more problematic.  This saved me the huge hassle and cost of having extermination done for nothing (like all the others I called wanted to do – just to be sure!)  I highly recommend them – in a very field that is hard to get good service.

Quick, easy and friendly to deal with

M T

Preferring environmentally friendly options, M&M Environmental were a shining light.  Quick, easy and friendly to deal with I would fully recommend M&M Environmental to anyone with pest problems.  After visiting a few hotels we had unfortunately picked up some bed bugs which have now been eliminated.  I would recommend M&M to everyone.

M&M are the go-to guys if you have the bad luck to get bed bugs

Laurie F.

M&M are the go-to guys if you have the bad luck to get bed bugs, as far as I am concerned.  They are amazingly professional.  Everyone I worked with there was knowledgeable  and intelligent and they all really care about their work.  They got rid of my problem using non-toxic methods and were very sympathetic to my concerns regarding my children.  They are scrupulously honest and forthright about everything and take the time to explain it all. The owner, Tim Wong, is very smart, caring and extraordinarily conscientious.   They do most of the important bedbug eradication work in the city but took great care with this distraught mom in a two bedroom apartment..

M&M deserves an entire chapter in my life story

JaShin T.

M&M deserves an entire chapter in my life story, and I wish I could write the whole chapter here.  But, since I’m sure you’re suffering from ADD right now and don’t want to read something super lengthy, I’ll give you the Cliff’s Notes version.

Basically, what it comes down to was that I had an extremely traumatic experience with bed bugs.  For over three months, I battled those mother f-ers, without ever having seen one.  But M&M’s dogs confirmed I had them, and, despite my apartment complex forcing me to use their own pest control company for treatment, I continued to call and email Timothy at M&M when I had any questions or needed advice (as if he needed another crazy gf type).  He was kind enough to act as both expert and therapist since I was really freaking out, even though I technically wasn’t even a client anymore.  Why couldn’t I speak to the folks at the company my apt made me use for treatment?  ’Cause they weren’t helpful whatsoever.  I didn’t feel confident they knew what they were doing.

Finally, when new management took over, I convinced the new GM to let me use M&M to really try to get rid of the suckers.  And things went a lot more smoothly.  Timothy was extremely thorough, made suggestions on what else to do that the other company didn’t (i.e. caulk all baseboards), helped me identify that bed bugs had probably lived/died in my nightstand (so I then threw it out, which helped), had his guys steam clean my furniture (since he thought my skin was getting a rash from the chemicals the other company sprayed, and he was right)…

…and then, when I was preparing to move to LA (which was literally right after this whole thing happened), he told me how I could make sure I didn’t get bed bugs from the moving van when I thought I was going to need a moving van at the time.

I really couldn’t have asked for a better pest control company or a better person to have held my hand (not literally, of course!) through my trauma.  If you want a company that is not only extremely knowledgeable, but also employs empathetic/sympathetic employees who take the time to actually speak to you, then you’ll want to work with M&M.

I can’t thank Timothy and his team enough!!!!

If you have bugs, rodents or any other kind of pest….THIS is the first call you make. Reviews don’t lie. Mice do though!

Colleen C.

12/2/2011

You know what, mice are sort of gross.

I realize mice invaders are pretty common in NYC (and really, anywhere…but in NYC you’re paying top dollar for an apartment, and you do not want to share the teeny spaces with rodents), but it doesn’t mean it makes one feel any better about hearing little scurriers around the apartment, flashes of shadows darting around the walls, finding little mice turds on your COUNTER or in your POTS AND PANS, or seeing one of them acquiese into one of the burners on the stove.

*Or, when they put a healthy dent in a gourmet chocolate bar (Raaka! Made in BK) your mom left unwrapped on the counter by mistake. I’m sure it was a party in the mouse nest that night…Brooklyn mice only like organic homemade chocolate, I should’ve poured them a glass of some vintage wine as well. Living the high life up in here!

But, no more. Even an animal lover like myself can reach a point where the mice just have to go. The dog is useless, the boyfriend almost de-fingered himself with a snap trap, and I was horrified at the thought of removing them myself.

So, as I do in all my times of need…I consulted Yelp.

And, it led me to M & M Pest Control. Which, was as bright of a decision that ever did live if you need to rid your house of pests. (notice that it’s just one “s” away from pets, the irony is not lost on me).

They handle basically any living thing that is in your apartment/home without your consent, save loser roommates. Deal with those yourself, yeah? Yeah!

Play-by-play;
1. Email through site contact form.
2. 2 hours later (!?) Tim emails me to get an idea of the situation.
3. 2 days later, Tim arrives for a free consultation and estimate.
4. That evening, he contacts me to follow-up. Of course, I want them to come!
5. Set up a time for the team to come shake the mice out, and seal this bugger up.
6. Takes them 2.5 hours, I now live in a mouse version of Fort Knox. Word.
7. Tim follows up by email several times to check on the job.
8. No more mice live here!

Rates: $450 for the first 2 hours, $150 for each additional hour. They will give you an estimate after viewing the damage/problem.

A couple of high points here:

*Tim is awesome. I was a neurotic mess the day he came over after a couple of sleepless nights hearing mice running around. He assured me that they could take care of it in as humane a way as possible. (catching and killing any immediately, no suffering) and promised to send the guys with a humane trap, which is basically a condo for mice. I never ended up having to use this as they did such a good job. He knows all there is know about rodents, and spoke about it very articulately. He went through my entire apartment to ID any party avenues these critters were using to get in.

*He then sent the team out. They were equally as nice, and very professional. They got the job done and were the utmost in helpful, explaining the follow-up steps, the smells (they use eco-friendly, non-toxic repellent which basically makes your home smell like a pine tree).

*They accept and prefer credit cards.

It’s been a month, and I think I’ve hesitated to write this review for fear it’ll jinx it and I’ll see one in the sink or something with a pina colada. But, the word needs to be known….if you have bugs, rodents or any other kind of pest….THIS is the first call you make. Reviews don’t lie. Mice do though!

Ps. Is it sad that I almost sort of wish I had had bed bugs instead so the dogs could’ve come out to inspect? so cute! (ok no I do NOT want bed bugs, ever)

Great place. Very professional.

Brendan C.

11/29/2011

While I did not use their extermination services, I brought in a ClimbUp bed bug trap/monitor that had caught something.  I wasn’t sure whether it was a bed bug or not – but I could not find anyone to confirm it.  At least one major company (starts with a T) would only set up service – “we don’t do inspections in Manhattan,” he says.

So, I found M&M.  I walked in on Monday morning with my bagged up trap.  Derek was speaking with his team of exterminators as I entered, but he stopped what he was doing immediately and came over to help.  He gladly offered to take a look at my trap, and immediately (after eyeballing the bugs) said they were not bed bugs.  He wanted to confirm what they were under his magnifying glass – and thankfully all I have is a baby cockroach.

Great place.  Very professional.  Extremely nice people – and knowledgable.  I wouldn’t hesitate to use them should I be unlucky enough to need extermination services.

Thank you for being so great M&M! :)

Dina Q.

11/28/2011

Let’s just say coming home slightly inebriated on a late Saturday night and being told by your grandmother she can’t sleep cause she feels like she’s being pricked everywhere. Then to go check her bed and see little red bugs crawling around can lead to a lot of shrieking and not a fun time to end the night. After not being able to sleep the entire night and having an entire freak session, I contacted M&M the next day and a nice gentleman name Tim called me and basically acted as a therapist to console me after listening to my whole recap of the night before. He had me email a picture of the one bug I kept alive in a bounty within a ziplock bag (yes a bit dramatic) to him to confirm if it was indeed a bedbug. Sadly it was, and so began the whole ordeal. He instructed me through everything I needed to do in terms of prep for the treatment. He even had someone from his office speak to my family in Chinese about the direness of the situation because I have no idea how to say bedbug in Chinese (shame, no family honor I know). It was a two part process, the first time I had two technicians, Jason & John who were extremely nice and even helped me with placing protective encasements on all the mattresses in my place. They saw that I had a puppy as well and explained all the sprays they were using would be non-toxic to him just in case he decided to lick the walls. The followup two weeks later, another Jason came and he was just as great. During the entire process, Tim let himself be available for me to contact him with any questions I had which was beyond amazing. Thank you for being so great M&M!

The solution to my roach issue

Zoey M.

11/21/2011

Used them for my apartment a few months ago when I had a roach issue(I know ewee- but this is NYC). My place wasn’t infested but a saw a few that just appeared out of no where so this company came and sprayed and left traps and charged me $175. The guy was in my apartment for about an hour getting inside cabinets, drawers and under things so I know they were real thorough. Since then I haven’t seen one roach!

I love M&M Pest Control! I can now live anxiety free in my home again =)

CindyZoo L.

11/10/2011

I love M&M Pest Control!  I can now live anxiety free in my home again =)

After I came back from a summer away, I unfortunately discovered that mice found their way in!  I kept on finding mouse droppings on the kitchen counters & that’s when my long battle with the mouse began.  My roomie & I started keeping the kitchen sparkling clean, put peppermint oil everywhere, & our landlord put traps around.  Those mice are so smart!!! — droppings still everyday no matter what we did!  It finally got worse bc we started to find droppings in other rooms & I was hearing rustling while I was sleeping!  ECKK!!!

long story short — the mice in my home made me a paranoid mess but then M&M came to my rescue.  When I called, I was a rambling crazy person but M&M was SO INCREDIBLY PATIENT & nice!  They listened & told me that they would send a person over right away.  Before I knew it, an M&M employee was at my door.  They thoroughly checked every nook & cranny of the house while educating me all about the habits of mice.  The best part was that they used no poisons or chemicals.  They really know what they’re doing & how to deal with mice — they knew exactly where to look & how to seal up all the holes.

Happy to say — no more mice!!!!!!!!  I can happily live in my own home again & not be scared I’ll bump into a mouse!  M&M made me feel completely taken care of at all times — they even checked up on me after their visit!  call M&M, you’ll be happy you did!!

Knowledgeable and friendly staff

Jude M.

10/29/2011

M&M provided a complete, longterm solution to our mice problem.  Not only did they get rid of the existing mice in the apartment, but they also thoroughly inspected our home for any openings and sealed them.   Knowledgeable and friendly staff.  I highly recommend their services.  Thank you M&M!

Thanks so much M&M, you guys are life-savers!!

Jean C.

Had an extremely annoying pest problem the past few days…. don’t know where they came from or how it happened but I made sure not to wait too long before calling M&M Pest Control. They came by with fast and friendly service… Now I can finally sleep comfortably on my bed!! Thanks so much M&M, you guys are life-savers!!

These guys are certified and true professionals.

Andy C.

10/28/2011

These guys are certified and true professionals. They took the time & care to handle my pest problem with real ease and peace of mind.  I would definitely recommend them to my family and friends.

I was super impressed with their dog inspector Speckles, a good and well trained dog!  It’s amazing what dogs can pick up and what humans can’t!  I wanted to keep him! Lol

Nice people with good honest service, can’t ask for anything more.  I give my stamp of approval.  Hands down 5 stars.

Thank you M & M Pest Control!

Two Birds with One Stone: M&M Solved my Bed Bug and Air Quality Issues

Suejin S.

I’ve had M&M Pest Control come visit me twice now. The first time was for bedbugs. I called them and had a 10 minute conversation during which they answered all my questions and were definitely not in a hurry to book something or get me off the line unlike some other companies. They sent out a bedbug sniffing dog that SAME DAY, and they turned up when they sid they would! Luckily, no bedbugs! I could sleep again thanks to Champ the Bedbug Detective!

Here’s what happened the second time. I was moving into a new apartment and I really liked one in particular but when I went to look at it a second time I noticed a musty kind of smell. I started to get worried that my family would be breathing in something bad if we lived there. Maybe I just worry a lot! I started looking up air quality consultants in NYC….and M&M Environmental came up…I didn’t realize that M&M also did air quality. So I called them up and had the same wonderful service! Again they sent somebody round the same day. They did their tests and talked to me for a long time about all kinds of issues, even the pest control! So in the end they sent me my air quality report and talked to me about the results. Everything looked great! I asked the building to check a couple of things they recommended. I moved in and I love my new apartment!
Thanks M&M!!

He got back to me in like 10 minutes!

Elle S.

10/23/2011

Was seriously spooked last night after finding a small bug crawling across my bedroom floor.  We were able to catch it as I wanted to have a PCO assess it. Obviously, with bed bug infestations spreading all over NY, I was scared as hell.

After reading great reviews about M&M I gave them a call.  Spoke with a live operator (rare these days) and within an hour got a call back from Timothy!

He was very nice.  Said I could email him pictures and he’d assess the bug for me. He got back to me in like 10 minutes and confirmed — to my relief — that it was a shiny spider beetle and NOT a bed bug!!

God forbid I ever do have a pest problem, but if I do, I will definitely be using M&M!

It’s better to be safe than sorry

Vivian N.

10/22/2011

“It’s better to be safe than sorry” – that’s my motto and calling M&M helped me fulfill it.

My friend and I woke up to a few welts/bites on our bodies and I couldn’t help but freak out just a little. I found M&M online and decided to call them that day. Derrick was amazing to deal with and was able to book me a canine inspection that same day. And the prices were so reasonable!!

The inspection was thorough – first by the dog, then a physical inspection by the inspector. The inspector was knowledgeable and informative. Turns out, I didn’t have bed bugs and the bites were from a spider. But the 24 hours I thought I had bed bugs were the worst hours of my life. Now I am able to sleep like a little baby again!!

It’s better to be safe than sorry

Vivan F.

“It’s better to be safe than sorry” – that’s my motto and calling M&M helped me fulfill it.

My friend and I woke up to a few welts/bites on our bodies and I couldn’t help but freak out just a little. I found M&M online and decided to call them that day. Derrick was amazing to deal with and was able to book me a canine inspection that same day. And the prices were so reasonable!!

The inspection was thorough – first by the dog, then a physical inspection by the inspector. The inspector was knowledgeable and informative. Turns out, I didn’t have bed bugs and the bites were from a spider. But the 24 hours I thought I had bed bugs were the worst hours of my life. Now I am able to sleep like a little baby again!!

Outstanding customer service!

Debbie M.

10/18/2011

Outstanding customer service!

A few weeks ago, I woke up with 3 bites on my right leg and was totally freaked out because of this whole bed bug craze. I quickly did some research and found M&M. I spoke to Derrick, who was extremely informative and told me all I needed to know about bed bugs. He helped me schedule a canine inspection.

The next day, Danny and Champ came in for the inspection. As it turned out, I did not have bed bugs and have been bite-free since!

Dodged a bullet. Whew!

Stephanie F.

10/17/2011

My Grandpa had been complaining about rashes and it was always in the back of my mind that he might have bed bugs. I mean, he does live in a really crowded part of the city, at the edge of Chinatown (well, now this part is NoLita). Finally, after a long time of me begging him, he let me call pest control to check it out.

Originally I heard about M & M Pest Control through word of mouth from a friend of a friend. When I called and asked about an inspection and pricing, they seemed to be the most reasonable company I called. The lady on the phone was really accommodating with me and my Grandpas schedule and arranged for an inspection the coming weekend.

The guy came with a dog (a bed bug sniffing dog, who would’ve thought?!) and told us that he didn’t have bed bugs. Thank GOD! Dexter was awesome!

Anyway, in the end I sent my Gramps to the doctor and found out his rash was nothing but that, just a rash! Dodged a bullet. Whew!

I found M+M Pest Control to be the most helpful

MP N.

10/13/2011

Just a quick review to say that after days of stalking Yelp, I found M+M Pest Control to be the most helpful of the crowd of people advertising they deal with bed-bugs.

Rather than someone grunting and charging $300 and up for an inspection – or promising a free inspection and never turning up – the person who took my call (Tom) was very helpful and informative without any money or credit card details passing hands.

A day or two later, when I decided I did want an inspection – someone was sent right away for a visual inspection, for $150. This was Raymond  -also a very informative guy.

Knock wood, I haven’t got bedbugs, but dust-mites, and I am on my way to kicking their tiny asses.

I trust this company implicitly

Sensho W.

10/5/2011

I want anyone interested to know just how much I relied on M&M Environmental and how excellent a company it is !

I couldn’t wish for a more reliable, friendly, helpful, professional and downright wonderful company to help me with my bedbug infestation.

It’s a disturbing situation to find out and have to treat for bedbugs, but from the very first contact with M&M Environmental, I knew my apartment was in great hands.  M&M provided the most professional and caring service, from their recommendation for the canine inspection through treatment recommendation, treatment and all the help the office and staff provided in between.

I just can’t say enough how safe I feel having used M&M for my apartment.  I trust this company implicitly.  At times it was confusing and upsetting to be dealing with the problem, but everyone at M&M Environmental always provided superlative service and help; first, last and in between !

I couldn’t recommend this company more highly.  If you want the best in service and success, you will do yourself a favor and you will never regret using M&M Environmental.

M&M Helped My Family

Elaine S.

10/4/2011

My mom’s coworker had bed bugs and it bit the whole family. My mom asked if i know anybody who deals with this, and I told her about M&M Pest control once I heard on the news. My mom’s coworker whole family had to stay in a hotel for a few days but they were very happy the bug bits stopped. they thanked me, and said the staff were friendly and they have someone who speak their language (Chinese). Their kids were playing with the dog inspector. they told their mom they want a dog now. I am glad i can help.

M&M Pest Control are the experts

Aileen K.

9/29/2011

M&M Pest Control are the experts.  I only used them for the inspection for bed bugs but nevertheless they were on point.  Customer service was wonderful – they were very knowledgeable and patient with me.  (which says a LOT because I worry like it’s my business).  They were able to get an inspection scheduled for me 2 HOURS after I called.

The inspectors themselves (man + dog) were fantastic.  A welcome bay of peace and reassurance amid bed bug insanity.  Loren (man) was VERY friendly and informed me of everything before the inspection began.  Informative but very efficient.  Jax (dog) was the cutest little bringer of bad news ever.

Loren and Jax are subcontractors by M&M but I would definitely recommend both the company and the subcontractors.  After the inspection customer service reps walked me through the steps I should take upon finding my small problem of bed bugs and also gave me some tips.  I followed up with Loren via email and he was very responsive!

Overall, great and efficient service.  Oh so highly recommended.  I just wish I could convince my landlord to use them as exterminators too!

*Great service *Informative

Kent W.

9/28/2011

I’m all about the good eats in NYC, but here’s a change for a kick: Mutated size rats in the city. Holy booger bat ballz, batman!

As I slouched on the couch (one lazy Saturday afternoon) and flipped through the channels – a mile a minute, I saw the something big and hairy ran across my foot. WTH? Load and behold, it was a fatty New York City mouse-looking rat thingy. Hoo boy.

So what did I do? I tried to catch it with a box and a stick in my hands. No luck. That beasty looking SOB was fast, and it snarled at me with no fear (I think I heard a chuckle from it too).

Now what? So, I called a friend who recommended a place she used before – and I decided to give it a try. I called, and someone picked up on the second ring…on a Saturday…again…on a Saturday. I was abled to schedule for the following Monday on my time, cause I’m “muy importante”

Anywho, the guy came by and literally examined my whole entire apartment (granted it wasn’t that big), and pointed out all the holes (where the hairy critter mostly like crawl through) – we are talking about holes underneath the sink, behind the fridge, behind the bed…everywhere! If there’s a hole, he were going to spot it.

Afterwards, he started to patch up all the holes with special foamy looking thing (non chemical which was a plus). We never did find the hairball, but I haven’t seen him since either (lucky him – I was running out of food and getting hungry).

*Great service
*Informative

M & M Pest Control is simply the best Pest Control company known to man

Dog L.

M & M Pest Control is simply the best Pest Control company known to man.  They are very quick and efficient in solving bed bugs problems.  They came to my cousin’s rescue what she thought was an allergic reaction to something she had eaten.  Indeed it was bed bugs that had bitten her from her vacation in Europe.  She was crying and not eating or sleeping not knowing what to do.  This can be a scary thing not knowing why you are getting bit all over.  The family is glad the ordeal is over and she is back to her old self traveling with cautious.  Thanks M & M Pest Control for your quick response and saving my cousin from having a nervous breakdown.  You guys rock!!!

Super easy to work with!

Annie S.

9/26/2011

I stopped by M&M offices for a couple of questions about bed bugs last week and the people there were so helpful. They were flexible with scheduling an inspection at my apt asap and the guy that came was really helpful. Super easy to work with, thank god!

I highly recommend M&M because they are so professional and straight forward.

Wil C.

9/24/2011

It took us a while to find out we had bed bugs.  Our building sent in their exterminator and treated our apt 4 times.  We still had bed bugs and got so stressed out.  Anyone got bed bugs know what I’m talking about!  We talked to so many exterminators, and finally hired M&M Pest Control.  Even though we had to pay for the treatments, we wanted someone who could get rid of the bugs.  It has been 2 months since their treatments, and we have not getting bitten.  Now M&M is helping my building as well.  Apparently there was another family on my floor with bed bugs.  I’m hoping they will get cleaned up soon.   Overall, I highly recommend M&M because they are so professional and straight forward.

Please don’t confuse M & M with the chocolate candy

Deanna I.

My mother always told me that there’s 3 people I that I NEED to befriend in life: a good mechanic, a good dentist, and a good accountant.  AKA – 3 people in life that can either save your butt or royally screw you over $$.  But momma never told me how horrible BED BUGS WERE!  I’d like to amend the rule for NYC, and add BED BUG EXTERMINATOR to the list!!

Please don’t confuse M & M with the chocolate candy.  They are the #1 bed bug pros in NYC – featured on NBC, the New Yorker, CNN, have an A+ rating on BBB.  Luckily they live across the street from me.  They came in and inspected our whole building after one of the apt’s in our building was infested with bedbugs and complained.  I was kind of skeptical of dogs coming in to sniff out bugs, but once I witnessed Champ, this amazingly cute dog — I was a believer.  Champ’s nose got into every corner of my mattress and couch and in places I haven’t even had a chance to vaccuum.  Thank God, I did not see Champ tap anything in my apt.  My next door neighbor had gotten inspected twice (on two separate occasions) after her apt failed the first round, and that dog put his paw up and tapped the exact same spots.

Bedbugs are no joke guys, and if you want it done right the first time around – M&m is the way to go. They’re friendly, thorough, respond to manic tenants dropping by and freaking out about every bite and are amazingly understanding and patient too.

Thanks M&M for knowing how to treat your customers!

Michelle L.

9/22/2011

My workplace was infested with bedbugs, so I wanted my apartment and my BF’s apartment to be checked to ensure I did not bring any home! I called up 3 pest control companies and decided on M&M based on their website info, customer reviews on Yelp!, and their professionalism on the phone.  So glad I choose them because everyone I spoke with was so friendly, understanding, and responsive! They came the very next day, and the inspector and his dog were phenomenal. Now I have a peace of mind.  I’ve recommended M&M to 3 of my colleagues at the office today.  Thanks M&M for knowing how to treat your customers!

These people are great!!!!! I would definitely recommend to all my friends.

Tinny L.

I was watching TV one day and saw a mouse run across my living room. I screamed in terror because it seemed to disappear – but where on earth did it go to? I went online immediately and found M&M, called and got a real person on the phone even on a Saturday. I was able to eventually book an appointment for that following Monday and whoever scheduled it for me was able to work around my schedule.

When the guy showed up who helped me, he took a look around my apartment, and found holes and openings in the pipes around the heater. He also went underneath my sink and pointed out the same kinds of holes around the piping there too.
He explained to me that this was most likely where the mice were coming from.. He sealed all of those holes up with some breathable foam type stuff and I have not seen a mouse since then! I thought this was great because he didn’t have to use any chemicals, especially i have a baby and a dog and still was able to get the job done.
These people are great!!!!! I would definitely recommend to all my friends.

M&M Pest Control saved my sanity & my apartment!

Valerie G.

9/21/2011

M&M Pest Control saved my sanity & my apartment!

When I first moved into my place in Murray Hill I was assured by the landlord + tenants that there were no rodent problems. That quickly changed as I could hear things scurrying around at night .. sometimes in my own room! As soon as my roommates confirmed spotting these creatures of the night roaming around I started searching for a pest control company. And with M&M I found a true winner They were super accommodating on the phone, answering all the questions, qualms, and queries of a hyperventilating rat hater (that would be me!). They came in and patched up the place and I have not heard a thing besides drunken Murray-Hiller’s at night since!

Thank youuuu for making my apt a place that I am no longer afraid to stay in, M&M!

Great company!

Gabriel E.

9/16/2011

Great company!  I brought in a couple bugs because my roommate had been bitten and we were worried about getting rid of them.  They ID’ed them very quickly and gave me directions to get rid of them.  I was worried they were just going to try and sell me exterminator services but they never even brought it up and (when I asked) said it wasn’t necessary.  They didn’t charge me anything for the info!  everyone in the office was very helpful and polite as well as knowledgeable!

How do I know they are top notch? They don’t jump the gun…

Lea R.

9/11/2011

While I don’t have bedbugs and haven’t had to use extermination services, I did have a scare this weekend, and I did do my research before coming to M&M for their dog sniffing services (these were the services that confirmed I don’t have an infestation).  How do I know they are top notch?  They don’t jump the gun:  I spoke with Tim who wasn’t quick to tell me that I had a huge problem which he could treat immediately for thousands of dollars.  Instead, Tim listened and agreed that sending the dog over sounded like a good idea.  He had great suggestions, was friendly, nice, and positive (When I called and was sure that bed bugs were it, he reminded me that it sounded like they very well could not be, and that I should stay optimistic.  He was also reassuring in that his knowledge made me confident that even if I had bedbugs, he could treat them.)  Be wary of any company that tells you you should just treat immediately, companies like M&M who are willing to give reasonable advice and who have procedure in place are the only companies I would ever consider using if I did have an infestation.  They know there stuff:  Again, I spoke with Tim.  Tim was able to outline options and put me at ease.  He wasn’t pushy and was full of great ideas and reasonable options (varying levels of treatment depending on the level of infestation – or none if no infection at all!).  They have great customer service:  Look, bedbugs are scary (or in my case, just the idea of them is scary).  After speaking with their office Tim called me back within 5 minutes (really! I know it’s almost unbelievable!) on a Sunday, spoke with me extensively, emailed me instructions right away, and had a dog and handler at my house an hour and a half later.  I couldn’t have asked for a more positive experience!

This company is awesome!

Brooke M.

9/6/2011

This company is awesome! I was 99.9% sure that I had bed bugs on a Friday evening, and I felt completely helpless as I called numerous inspection agencies that informed me that had no available appointments until the next week. Fortunately, M&M came to the rescue! I spoke to Tim late Friday night (he called me immediately after I had left a message on his machine) and he was extremely kind and helpful. He was even able to squeeze me into an appointment slot on Saturday afternoon.

An inspector, Herbie, showed up Saturday with his bug-sniffing dog, Dexter, and they were both awesome. Dexter sniffed around for about 15 minutes and identified areas in my room where there were either live bed bugs or eggs. Since the case seemed pretty isolated, Herbie informed me that I did not need to spend hundreds of dollars on professional help just yet. He gave me several ways in which I could eradicate the situation, and I followed all of his advice. The bed bugs seem to have disappeared, so I’m very thankful!

Bottom line: if you ever find yourself in need of an inspector and/or exterminator, M&M is the way to go! I can’t say enough positive things about my interactions with Tim and Herbie.

Wonderful service and incredibly patient to answer any and all questions I had!

Tess L.

8/26/2011

Wonderful service and incredibly patient to answer any and all questions I had! Had bites and found a bug by my bed – fearing bed bugs, left a message with M&M at 11 pm, expecting to have to wait all night without any answers, but immediately received a call from Tim who offered to ID the bug by phone and set up an appointment for the next morning if needed.

Next morning, Loren came over with his dog to inspect (nothing, thankfully!) on time. My list of questions was long and paranoid – he answered all of them patiently and even took the bug back to the office to ID and follow up via email within the hour.

Tim continued to follow up to make sure that I didn’t have bites or any additional concerns.

Only “good to know” beforehand is that the dogs can’t inspect in loft areas (need to be able to be walked). If for any reason that could be the source, don’t pay the $250+ for the dog service.

Would definitely recommend them!

My apartment has remained clear

Anonymous A.

Living in a building with neighbors who repeatedly have bedbug outbreaks has been extremely upsetting, and when the bugs finally moved into my apartment, M&M was called in by my building to handle what had been a situation that was simply out of control. Initially I was surprised at what I needed to do in order to effectively rid my apartment of bugs and seal it so they couldn’t sneak over again. Once I gave in to the process, Tim (the owner) guided me through with expert information and a very calm demeanor that helped keep me from losing my mind. A year later, M &M  continues to monitor my apartment monthly for bedbugs and even though my neighbors continue to bring the bugs into their apartment, my apartment has remained clear. Advice to all- do all the prep as thoroughly as possible. The more thoroughly you prepare your home, the better the results will be of the treatment. I would highly recommend Tim and M&M to anyone in need of extermination. They have been a joy to work with in a joyless situation.

I totally recommend!

Jeremy R.

8/23/2011

I was freaked out that I had bedbugs and started spraying and collecting any buggy looking sample from my apartment.  I went to M & M with my little bag of samples, and they were awesome.  They identified the little critters as harmless shiny spider beetles, which may sound nasty but was a humungous relief compared to bedbugs.  Tim was super nice and very helpful.  He was happy to chat with me until I felt better about my bug situation, which has since been completely resolved.  Yippee.
My point is, these guys seem to really know bugs and even better yet, they understand people and how to work with them.  I totally recommend!

Amazing people amazing service

Lynn B.

8/16/2011

Amazing people amazing service. I swear they dealt with my anxiety like a psychotherapist. Calm and knowledgeable. they even will look at a bug if you bring it to them and tell you if it’s actually a bb for free. I had dogs come over 3 times (b/c I’m a freak and thought mosquito bites might be bb bites) and had them do preventative measures as neighbors 2 floors below had bbs. this was 6 mos ago and no sign of them. they were pricey, but I like that they were so thorough and environmentally friendly as I have 2 cats and dont want them running around in poison if I can help it.

M&M is a quality company with an expertise in bedbugs.

Phil C.

8/8/2011

The reviews on yelp are very accurate. M&M is a quality company with an expertise in bedbugs.  Having worked in the customer service field all my life, I was truly impressed with them.

I first contacted them to inspect my home with their dogs. For several days I woke up with mysterious bites and thought mosquitoes until I noticed random tiny blood stains on my sheets. They conducted the inspection with their beagle Dexter and sure enough he sniffed out bedbugs throughout the bedroom and living room. I couldn’t believe it till they showed me the cluster of bedbugs hiding underneath my armchair.Even after they found bedbugs, the inspector recommended that I should shop around before choosing an exterminator. Talk about not pushing your services. They never once tried to push or up-sell any of their remediation services. Taking their advice, I contacted and spoke to almost all other well reviewed exterminators on YELP but none were nearly as knowledgeable or professional.

These guys were excellent to work with. Even though their services came with a 90-day warranty, I did not need it.  Any company that can solve my severe case of bedbugs and deal with my neurosis personality is to be commended. 5 Stars!

Many thanks goes out to M&M!

Rachel W.

7/25/2011

Many thanks go out to Adam at M and M for his help this weekend. I found a bug in my apartment and wasn’t sure if it was a bedbug or not. Adam told me I could bring it to M and M and they would examine it for me. It turned out to be a beetle – phew. Adam was extremely nice, professional and very knowledgeable about insects. Thank you!

These guys are the best!

Allison A.

7/13/2011

These guys are the best! I found some bugs in my apartment and of course was petrified that they might be bed bugs. I brought the bugs to M&M and even though it was 2 min to closing, they analyzed the bugs and took their time and explained what kind of bugs they were. Luckily, it was not bed bugs! Thank you M&M!

M&M Pest Control helped me maintain my sanity

Chris C.

5/31/2011

I cannot recommend this company warmly enough!
Early this year, I experienced every NYC resident’s nightmare:  you suspect bedbugs, have no information, and don’t know what to do.  My worst fears ended up confirmed but my panicked web searches led me to M & M Pest Control and, thanks to their superb team, I made it through this ordeal with my sanity – and my belongings – intact, along with the information I needed  in order become informed in my own right.  From the initial K-9 inspection all the way through the follow-up phone call three months later, every person I encountered was respectful, knowledgeable, soothing, and entirely professional.  What I especially appreciate is that their business practices are top notch _and_ they provide an incredible community service by making so much information available to the public.  Even if you are unable to afford all their services, the M & M team are willing to answer any and all questions, to work with you, and to give you suggestions.  If you have a problem and want a prompt, efficient solution, this is the team to call.

Intelligence AND Courtesy

Brenda B.

5/28/2011

You know what I look for more than anything else, in just about any service imaginable? INTELLIGENCE. Good old smarts. With courtesy close behind. Got both from this outfit: We found a cache of what appeared to be long-dead bedbugs inside a clock (!), and hired Dexter, their handsome and serious-minded bedbug-sniffing dog, to inspect our huge, rambling house. Talk about a situation where you could easily rip folks off–but we got a clean negative report. For $450, yes, but in comparison to places like Terminix that offer you a “free” inspection (and in our too-vast experience for other bugs, are mostly rude and inept and prone to MAJOR up-selling), it was a bargain. The handler of the “canine” seemed almost as whip-smart as Dexter, very knowledgeable; the booking and service were flawless; even their website is top-notch. Highly recommended. Oh, and you can pet Dexter only AFTER he’s done his job like the trained pro that he is–and then he’s a real sweetie with a cold, wet nose, just a big kid.

We remain to be a very satisfied and happy customer

Vera S.

4/21/2011

We are a management company and have engaged M & M Pest Control exclusively for several years now to handle all of our buildings’ pest control issues, including bed bugs, mosquitoes, roaches, mice, rats.  They specialize in learning about our pest control issues and then diagnosing/recommending the proper course of treatment specific to our needs, sensitive to allergies, pets, etc.  Moreover they are up to date with all the NYC Health Department and HPD regulations.  They provide constant follow up and monitoring.   Recently, one of our buildings’ block, which is occupied by restaurants, bars, a hotel, a catering company and which has a lot of construction activity, has been beseiged by rat infestation.  We called M & M Pest Control and they came out the very next morning.  Their technician Victor was professional, courteous and very informative.  We have recommended M & M to all of our tenants, residential and commercial.  We remain to be a very satisfied and happy customer.

M & M Pest Control quickly solved what could have been my worst nightmare

Gina B.

4/7/2011

M & M Pest Control quickly solved what could have been my worst nightmare. After discovering mysterious marks on my legs, I panicked and thought I might have every New Yorker’s least welcome house guest- bed bugs! M & M immediately came to the rescue. The staff was courteous and efficient, bringing Dexter the dog over to my apartment the same day I called. Luckily, we did not have bed bugs. Thanks M & M! I would recommend this company to anyone experiencing pest problems.

The Best Bed Bug Exterminator in the US

Janusez E.

3/8/2011

From the moment I discovered that I had Bedbugs in my apartment I started calling friends who had had them and they all said one thing Tim Wong at M and M Environmental. From the first second I realized I had these insects I called Tim to discuss my options and he not only answered all of my questions on the spot for half an hour he also continued to help me through the process from start to finish. At first I wanted to do it all myself so I got all the insectiside products and bed cover from him. Its such an insane thing to get bedbugs that I needed all the advice I could get to prepare for exterminating them. Ive had friends who had crazy infestations and others who just found two bedbugs in bed so advice varried. I started to work like crazy preparing to have Tim and M and M come in and exterminate the bedbugs. His reputation is that he is the best in NYC and environmentally safe for humans. Not only can he use many methods depending on the problem, but he guarantees his work because hes that good. There is aggressive treatments and passive. Id say 90% of exterminators out there use passive treatments where you are the bait and the bedbugs come out to get you and pass over a chemical that exterminates them. It is both ineffective and even if it works it can take six months. If your landlord, who is responsible for exterminating bedbugs tries to use some normal toxic exterminator dont let him do it–it is incredibly harmful to you and it doesnt work–bedbugs are resistant to most of the chemicals these regular exterminators use or some bedbugs always get away.
Tim comes in with a bedbug sniffing dog to find the spots where the bedbugs are. Then the treatment proceeds to exterminate them with steam, pesticides, and they proof /seal your space so there are no more holes and cracks and entryways for the bedbugs. They attack with a special system that intensely shoots insecticides deep into walls and cracks and everything that needs it and aggressively gets the bedbugs. And the most important part about their technique is that a few hours after they leave the insecticides don’t leave any toxic residue. Then they come back 10 days later to make sure they’ve exterminated everything. Whats crazy about bedbugs is that nothing can exterminate the eggs except steam or fumigation (in a sealed environment) so M and M uses steam and I think they used fumigants too (not sure).
These guys use the most advanced insecticides and treatments known to man. If you want your bedbug problem resolved and fast use these guys.
They also helped me to understand that you don’t have to throw out any of your possessions, which I was already in the process of doing. I had bedbugs in everything from TV to furniture. They work with other companies who pick up all your possessions and put them in a pod and fumigate with a chemical that exterminates every bedbug and egg 100% guaranteed. It really worked. That is the big breakthrough nowadays.
The companies I used that are also recommended by M and M are Moving Right Along (they pick up your stuff and bring it to a storage site where you get it fumigated and stored for 1 month free in a sealed pod); BedBug and Beyond does the fumigation (the next day the fumes and any residuals are gone, you don’t have to clean anything) and if you have any questions about fumigation, bedbugs etc, BB and B or M and M can and will take the time to answer everything.
By the way, these three companies come with the highest recommendations and credentials in the scientific community too. Janusz Erdely

These guys are the best

Jennifer L.

1/11/2011

These guys are the best. I had what I thought was a bed bug sighting. I was freaked out and knew I was in for a night of little or no sleep and called them at 10PM at night. Their service asked for me to email them a picture.  Tim called and emailed me back at 11:30PMto let me know it wasn’t a bed bug (thankfully!)

They went above and beyond to help me out and allowed me to have a peaceful night’s sleep.

Jennifer

We have been working with M&M for over a year and are thoroughly satisfied

Claire G.

1/5/2011

I work for a non profit organization in NYC. Our building provides housing to over 300 elderly and disabled people. We have been working with M&M for over a year in bedbug remediation & exterminination and are thoroughly satisfied with this company. From developing a realistic and affordable bed bug protocol to professional technicians to responsive customer service, they have been true partners. As a result, our problem has been significantly reduced. We particularly appreciate their sensitivity to the needs of a compromised population and to our financial limitations as a non profit. Kudos to Tim, Raymond and the entire staff.

Thank you, Thank you M&M

Kelsey P.

I just moved into a nice new apartment in the west village and discovered there was a cockroach infestation.  Upon contacting the management, they sent an exterminator that was less than helpful….so I decided it was time to take matters into my own hands…so I called M&M.  M&M was able to come to my apartment within 24 hours and was able to pinpoint the root of the problem….the roaches were living in the walls and lining of the fridge and were migrating to the surrounding cabinets.  The technician sprayed the apartment with what he told me was a safe and eco-friendly pesticide, he sealed up all of the additional gaps or possible points of entry that he found (besides the fridge) in not just the kitchen, but the bedrooms and bathrooms also, and was laslty, able to convince my landlord to replace the fridge in my apartment.  It has been a week since they treated the apartment and I have not seen any more roaches…and prior to M&M servicing, I was seeing between 5 and 7 a day.  Thank you, Thank you M&M.

I wish I would have know about M and M Pest Control prior to moving

Susana R.

I wish I would have know about M and M Pest Control prior to moving. The nightmare began in June 2010 when neighboring units infected my apartment with bed bugs. The landlord was not proactive so I panicked and moved.

Had Champ and Danny come in to inspect new apartment in September and YEP I brought some with me. Hired M and M to exterminate and they did an unbelievable job. I had Dexter come in again in January to check and got the green light. I have to stress Raymond who was unbelievably gracious said I probably would not need the dog again (he didn’t want me to incur any additional cost). These guys are honest and really want to help.

I can’t tell you how annoying I was with question after question and Raymond and at times Tim were terrific. When it’s all said and done the move and new furniture had cost me so much money and stress so while some say they may be expensive in the long run they would have saved me $25,000 if I had used them in the first place. You get what you pay for and these guys are wonderful.

Very impressive. I would recommend to anyone.

Liz C.

11/22/2010

Sunday evening I found a small bug on my mattress. I began to panic particularly because it was Sunday night and I thought I would have to wait until Monday at least to have someone come out and inspect. Not so. I called M&M on a friend’s recommendation (she had a great experience with them too), and within an hour, someone called me back. I e-mailed him a picture of the bug and despite the miserable quality of my cell phone camera, he was able to determine that the bug was not a bedbug, and emailed me a picture of what he thought it was (grain beetle) which was actually identical to the bug I had found. Very impressive. I would recommend to anyone.

This place is great

Lisa B.

11/14/2010

With all the media hype, I find I now panic at the sight of any bug. So when I saw a little critter crawling around my kitchen this morning, I cracked. Luckily, a friend had a similar situation and recommended M&M. I called and within minutes of leaving a message, a lovely gentlemen by the name of Raymond returned my call.   He told me I should take a photo of the bug in question next to a penny and email it to him. Again, within minutes Raymond called me back to tell me that it was NOT a bedbug and that I there was no need for panic.  I think the moral of the story is that not every bug in NYC is bed bug but if you do find that you have them, this place is great.

This place is top-notch

Kara B.

9/20/2010

This place is top-notch. First, I called them at 9 in the morning on a Sunday and a nice, professional woman answered the phone after like one ring. Hello customer service. She took my information (ie I have bed bugs) and said an exterminator would be in touch. I got a call back the same day from a very nice man named Raymond who gave an estimate of $1700-2500 for a 700- 1200 square foot apt. I called him to talk about it. We had a 12 minute conversation and he was courteous, answered all my questions and seemed in no rush at all. He gave multiple sentence/full paragraph answers. I told him all that I had done to remedy the problem: diatemaceous earth, carpet tape over all cracks, sealed up bed, Climb-ups under bed posts and he told me that that was an outstanding job (“for a lady”. haha. no offense taken.) and that that should take care of the problem in time. He did mention washing/heating all my clothes. Argh. BUT he did not sell his services. I said “Raymond! How are you going to make your money if you are talking people out of your services?” He said, oh don’t worry. We have plenty of work. So although they did not make it into my home, it seems that this bz  has integrity and provided excellent consultation.

This company is top notch

Heather H.

8/11/2010

I found bugs in my bed on a Sunday night at 11pm and immediately put them in a plastic bag (to be evaluated by an exterminator) and googled pest control companies in NYC.  M&M came up and I called thinking I would get a voicemail and hopefully talk to someone Monday morning.  To my surprise, an operator answered and had a technician, Timothy, call me 20 minutes later.   He called and had me describe the bugs then had me take photos and email them to him so he could identify them.  After about 2 hours (mind you around 1am) of emailing back and forth and talking on the phone, he was able to rule out bed bugs.  I brought the sample of bugs into their offices the next morning for them to look at under a microscope and they reconfirmed that they were not bed bugs.  Timothy was VERY helpful and patient and I could not believe he stayed up SO late helping me and my roommate figure out whether we had a serious issue or not.

Everyone in the office was very friendly and helpful too.

I think this company is top notch.

I can’t say enough nice things about Timothy Wong and the rest of the staff at M&M

Tee Z.

7/27/2010

I can’t say enough nice things about Timothy Wong and the rest of the staff at M&M.  I recently learned that, about a year before I bought my apt, a former tenant had had bed bugs and the place had been treated (in late ’08; sellers did not disclose). I have been a complete wreck, esp. after discovering some suspicious looking specimens.  I brought them in to the office and Tim confirmed that they were just harmless spider beetles. But M&M didn’t stop there.  Some gnats I had also accidentally captured on a piece of tape led Tim to suspect that I might have some moisture collecting somewhere in my apartment, so gave me advice on checking the hoses underneath my washer dryer and dishwashers for proper installation. For just general preventative purposes he suggested that I replace a drop ceiling I currently have with sheetrock.  Finally,  he eased my mind about the bed bugs, telling me that enough time had probably passed that, if I hadn’t noticed anything yet or been bitten, I should probably be okay and didn’t need to treat the place simply as a precaution.  He spent a lot of time with me, was kind and patient and reassuring, and wouldn’t accept a dime.  Glad I don’t need to be a customer right now, but would use them in a heartbeat!  My only regret is that I didn’t get to meet the adorable bug sniffing dog…

They are professional, courteous and will save you money along with a headache!

Lisa P.

7/23/2010

These guys have amazing customer service. I had a few misc bites about a month ago and I have been freaked out ever since. I had my building exterminator which added very little comfort as I keep seeing beetles and other misc bugs with a $$$ expense.

Now comes my review of M&M’s customer service. I spotted something MOVING on my white sheets about 4am. It was time to give up on the building exterminator and call my own service.  I called M&M answering service  about 5am and I received a call as soon as they opened. They suggested I come down to the store with the sample that I caught and they will look at it FREE OF CHARGE.  Raymond of M&M was so nice. My sample was caught on a glue  trap that got stuck to a plastic bag on my way to his office. He spent about 15 minutes patiently removing the plastic bag from the glue trap and finally was able to see the bug. The bug was crushed but he looked at under the magnifying glass and saw it had wings. He  was 100% sure it was NOT  a bed bug.  RELIEF! After this free evaluation, he then spent another 20 minutes educating me on the topic of bed bugs and NOT ONCE did he try to sell any of his services or any products. Raymond told me that I already had a someone come for a sight inspection so just  keep monitoring as I am and to have my building spray regularly for the garden insects that I keep seeing. I also spoke with Tim for another 15 minutes and he patiently answered my questions. He gave me a pamphlet on Bed Bugs that was informative and educational (I took an extra one for my Co-op Management Company). ALL NYC tenants should have this pamphlet.  I expressed concerns about  gym locker rooms and Tim also gave me tips (as well as  an extra large ziplock bag to put my stuff in for use at the gym locker room).  I am very happy that I do NOT need M&M  service, however I only wish I found them a month ago when this all started. They are professional, courteous and will save you money along with a headache!  Thanks Raymond, Tim and the girl that took my call!

Great service and very professional handling of my bug issues

Jacob C.

7/13/2010

Great service and very professional handling of my bug issues.  Discovered small bugs in the apt and freaked out thinking they could be bed bugs.  Called M&M and spoke with Raymond.  He advised that these were not bed bugs but most likely grain beetles from my description but wanted me to bring a specimen in to examine (free of charge).  Brought it to his office downtown and Raymond took a look at the dead bug through a microscope and confirmed his initial view.  He recommended a bottle of bug killing liquid to spray after giving me clear instructions on how to get rid of these bugs.  Love how he never pressured me to arrange an appt and was very frank with how easily this issue can be resolved.  Would definitely recommend to others and go back to them with any other issues (although prefer never to see them again

I am very happy with M&M and impressed that I found them on Yelp

Ronald S.

7/12/2010

I am very happy with M&M and impressed that I found them on Yelp. They are courteous, knowledgeable and professional. One of those unusual NYC service providers! Helping me with a carpenter ant infestation in my home. I feel as if I’m in good hands. Thumbs up.

Thanks M&M!!

Tinker B.

7/7/2010

The staff at M&M is so nice! I called at 9am after seeing a mysterious bug on my bed and having bites. I was able to go in immediately and get a free consultation. Found out it wasn’t bed bugs, but definitely would have used their service if it was. Thanks M&M!!

Incredible service. These guys are the best when it comes to bedbugs!

Kimmy M.

4/8/2010

Incredible service. These guys are the best when it comes to bedbugs! I have been dealing with bedbugs since October of last year and these creatures are impossible to get rid of. My landlord’s exterminators were horrible. They treated my apartment 4 times and the situation keeps getting worst to the point of me getting bites every night. Not wanting to leave my beautiful corner apartment, I hired M&M and they were amazing. I visited their orchard street office on the lower east side and met with Raymond. He was so helpful and spent 60 minutes listening to me and then explaining their comprehensive program.  Their preparation manual was 2 pages long and quite intimidating but it make sense. It took me and my boyfriend 3 straight days to properly prepare for the treatment. The exterminators (Jason and Joe?) that came to treat my apartment were in uniforms, surprisingly, clean cut and very professional.  They spent nearly 4 hours on their first visit which was 4 hours longer than the previous exterminators.

It has been 2 months since their last visit and I have not incur any new bites or seen any new signs of bedbugs – yeah!  I did tons of research and spoke to many companies and M&M is definitely more expensive than the others but you get what you pay for which in my case is a PEACE OF MIND.

You do not find this type of honesty or good customer service in most places these days

Mark S.

11/30/2009

You do not find this type of honesty or good customer service in most places these days. I came in with what I thought was a bedbug. These folks ID’d it as a harmless bug, confirmed it for me, and would not accept payment for the service. I recommend highly!

They explained everything over the phone. I highly recommend them.

Tommy R.

3/21/2008

My good friends from grad school moved into a new apartment 2 months ago and had both mice and bedbugs.  Their landlord insisted that they brought in the bedbugs and refuse to treat it for them.  Since their were rent stablized, they decided to hire our own company and deduct the cost from the rent.  I helped them phone several companies but found M&M to be the most professional.  They explained everything over the phone and spent over 45 minutes with me and them.  We all got comfortable and hire them to treat for the nasty bedbugs and mice.  After a few visits, their problem was completely solved.  I highly recommend them.